DATA PROTECTION

Privacy Policy — phivip Data Commitment

At phivip, protecting the personal information of our Filipino players is not just a legal obligation — it is a core part of how we operate. This Privacy Policy explains what data we collect, why we collect it, how we use and protect it, and what rights you hold over your own information.

Last Updated: January 2026 | Applies to all phivip registered accounts and site visitors

YOUR PRIVACY MATTERS

How phivip Handles Your Data — Key Commitments

These six cards summarise the core privacy principles phivip operates under. They are intended as a plain-language overview — the full legal detail of each principle is covered in the sections below.

Minimal Data Collection

phivip collects only the personal data that is strictly necessary for account registration, identity verification, payment processing, and regulatory compliance. We do not collect data for its own sake — every data point we hold serves a documented purpose aligned with our operating obligations.

Secure Storage and Transmission

All personal data stored by phivip is encrypted at rest using AES-256 encryption. Data transmitted between your browser and the phivip platform is protected using TLS 1.3. Our infrastructure undergoes regular third-party security audits to identify and remediate vulnerabilities before they can affect your data.

No Sale of Personal Data

phivip does not sell, rent, or trade your personal information to third-party advertisers or data brokers under any circumstances. Data shared with third parties — such as game providers or payment processors — is limited strictly to what those parties need to provide their services to you on the phivip platform.

Your Rights Are Respected

As a phivip player, you have the right to access, correct, and request deletion of your personal data. You can also object to certain types of processing or request that your data be restricted while a complaint is under review. phivip commits to responding to all data rights requests within 30 days of receipt.

Transparent Cookie Use

phivip uses cookies and similar tracking technologies solely to maintain your session, remember your preferences, and understand how players navigate the site so we can improve the experience. We do not use cross-site tracking cookies or share cookie data with advertising networks. You can manage cookie preferences at any time via your browser settings.

Defined Retention Periods

phivip retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable Philippine law. Account data is generally retained for a minimum of five years after account closure in accordance with AML regulatory obligations. Data no longer required is securely deleted or anonymised.

Introduction
Data Controller
What We Collect
How We Use Your Data
Legal Basis
Data Sharing
Cookies
Data Retention
Security Measures
Your Rights
Minors
Policy Changes
Contact Us

01 Introduction

This Privacy Policy governs how phivip collects, uses, stores, and protects the personal information of all individuals who access or use the phivip platform — including registered players, site visitors, and individuals who contact our support team — whether through the phivip website at phivip.net or any associated mobile experience.

phivip is committed to ensuring that your privacy is protected at every touchpoint. By using the phivip platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with the terms of this Privacy Policy, you should not use the phivip platform.

This Privacy Policy should be read alongside the phivip Terms & Conditions, which govern the overall relationship between phivip and its players. Together, these documents form the complete framework under which phivip operates its data practices.

Plain Language Note: This policy is written in clear, plain English so that Filipino players can understand exactly what happens to their data when they use phivip. If you have any questions after reading, our support team is available 24/7 via live chat.

02 Data Controller

For the purposes of applicable data protection law, phivip acts as the data controller in respect of the personal information collected through this platform. As data controller, phivip determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

phivip operates in the Philippines and processes personal data in accordance with applicable Philippine privacy legislation, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as overseen by the National Privacy Commission (NPC).

Data Protection Contact: If you have any questions, concerns, or requests relating to the handling of your personal data by phivip, you may contact our dedicated data privacy support channel at [email protected] (plain text — not a clickable link).

03 What We Collect

phivip collects personal data through several channels: directly from you when you register, make a deposit, contact support, or use the platform's features; automatically through your device and browser when you visit the site; and from third-party sources such as payment processors and identity verification providers where legally permitted.

3.1 Registration and Account Data

When you create a phivip account, we collect the following information:

Full legal name as it appears on your government-issued ID
Date of birth (to verify that you are 21 years of age or older)
Residential address in the Philippines
Email address and/or mobile number registered to your account
Username and encrypted password
Preferred currency (Philippine Peso / PHP)

3.2 Identity Verification (KYC) Data

As part of phivip's Know Your Customer (KYC) obligations, we may collect copies or images of the following documents:

Philippine government-issued photo ID (PhilSys National ID, UMID, SSS ID, driver's licence, or passport)
Proof of residential address (utility bill, bank statement dated within 90 days)
Source-of-funds documentation where required by phivip's Anti-Money Laundering (AML) compliance programme

3.3 Financial Transaction Data

phivip records all financial activity associated with your account, including:

Deposit amounts, dates, and payment method references (GCash, PayMaya, BPI, BDO, Metrobank)
Withdrawal requests, amounts, processing status, and destination payment method details
Bonus credits received, wagering activity, and bonus settlement records

3.4 Gaming and Behavioural Data

When you play games on phivip, we automatically collect data about your gaming sessions including game titles played, wager amounts, session duration, win/loss outcomes, and betting patterns. This data is used for fraud detection, responsible gaming monitoring, and platform improvement purposes.

3.5 Technical and Device Data

Automatically collected technical data includes your IP address, browser type and version, operating system, device type, screen resolution, referring URLs, pages visited on phivip, and timestamps of site interactions. This data is collected via server logs and cookies as described in the Cookies section below.

3.6 Communications Data

When you contact phivip's support team via live chat or email, we retain records of those communications — including the content of your messages, the date and time of contact, and the resolution outcome — for quality assurance, dispute resolution, and regulatory compliance purposes.

Data Category	Primary Purpose	Retention Period
Registration Data	Account creation, player identification, login authentication	Duration of account + 5 years post-closure
KYC Documents	Age and identity verification, AML compliance	5 years from date of verification
Financial Records	Payment processing, fraud prevention, regulatory reporting	5 years from transaction date
Gaming Data	Game fairness, responsible gaming monitoring, dispute resolution	2 years from session date
Technical/Device Data	Security, fraud detection, platform analytics	13 months from collection
Support Communications	Quality assurance, dispute resolution	3 years from date of interaction

04 How We Use Your Data

phivip uses the personal data it collects for specific, documented purposes. We do not use your data for purposes incompatible with those listed below. The primary ways in which phivip uses your personal information are:

Account Management: To create, maintain, and administer your phivip player account, including processing logins, managing preferences, and communicating important account updates.
Identity and Age Verification: To confirm that you are who you say you are and that you meet the 21+ age requirement mandated by Philippine gaming regulations before allowing real-money play.
Payment Processing: To process your deposits and withdrawals through your chosen payment method (GCash, PayMaya, BPI, BDO, or Metrobank) securely and accurately.
Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, account takeovers, money laundering, bonus abuse, and other illegal or abusive activity on the phivip platform.
Regulatory Compliance: To fulfil phivip's obligations under the Data Privacy Act of 2012, Anti-Money Laundering Act, and other applicable Philippine laws and regulations.
Responsible Gaming: To monitor gaming behaviour for signs of problem gambling, to enforce deposit and loss limits set by players, and to process self-exclusion requests.
Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our live chat and email support channels.
Platform Improvement: To analyse how players use the phivip platform in aggregate (non-personally-identifiable form where possible) and use those insights to improve game selection, site performance, and user experience.
Promotions and Bonuses: To administer bonuses and promotional offers that you have opted into, including tracking wagering requirements and settling bonus winnings.
Legal Proceedings: To establish, exercise, or defend legal claims involving phivip or its players where necessary.

Marketing Communications: phivip will only send you promotional emails or SMS messages if you have explicitly opted in to receive marketing communications during registration or via your account settings. You may unsubscribe from marketing communications at any time by updating your preferences in your phivip account or by contacting support.

05 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, phivip is required to have a valid legal basis for each category of personal data processing it carries out. The legal bases on which phivip relies are as follows:

Contractual Necessity: Processing required to perform the contract between phivip and you as a registered player — including account creation, game provision, payment processing, and customer support.
Legal Obligation: Processing required to comply with applicable Philippine law, including KYC identity verification requirements, AML reporting obligations, and data retention mandates.
Legitimate Interests: Processing carried out for phivip's legitimate business interests where those interests are not overridden by your privacy rights — including fraud prevention, platform security, and aggregate analytics for service improvement.
Consent: Processing carried out on the basis of your freely given, specific, and informed consent — including marketing communications and the use of non-essential cookies. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

06 Data Sharing and Third Parties

phivip does not sell, rent, or trade your personal data to third parties. However, in order to operate the phivip platform and comply with its legal obligations, phivip shares limited personal data with the following categories of third-party recipients:

6.1 Game Providers

To provide games on the phivip platform — including JILI Games titles, live dealer tables, and other content — phivip shares session data (such as your account identifier, currency, and game preferences) with licensed game studios. These providers operate under their own data protection policies and contractual obligations with phivip.

6.2 Payment Processors

phivip shares necessary payment data with GCash, PayMaya, BPI, BDO, and Metrobank to process your deposits and withdrawals. The data shared is limited to what each provider requires to execute the specific transaction — phivip does not share full account profiles with payment processors.

6.3 Identity Verification Providers

phivip may use third-party KYC service providers to assist with identity and age verification. These providers process your submitted documents under strict data processing agreements with phivip and are prohibited from using your data for any other purpose.

6.4 Regulatory and Law Enforcement Authorities

phivip is required by Philippine law to share certain data with regulatory bodies — including the National Privacy Commission, PAGCOR, and the Anti-Money Laundering Council (AMLC) — and with law enforcement authorities where required by a lawful order, warrant, or regulation. phivip will not disclose data to authorities beyond what is strictly required by law.

6.5 Professional Advisers

phivip may share personal data with its legal advisers, auditors, and accountants on a strictly need-to-know basis in connection with legal proceedings, regulatory audits, or business operations. All professional advisers engaged by phivip are bound by confidentiality obligations.

Cross-Border Transfers: Some of phivip's third-party service providers may be located outside the Philippines. Where personal data is transferred internationally, phivip ensures that appropriate contractual safeguards are in place to protect your data to a standard equivalent to that required under the Philippine Data Privacy Act of 2012.

07 Cookies and Tracking Technologies

phivip uses cookies — small text files stored on your device — and similar tracking technologies (such as web beacons and local storage) to operate the platform effectively and improve your experience. The categories of cookies phivip uses are:

Strictly Necessary Cookies: Essential for the phivip platform to function. These include session cookies that maintain your logged-in state, security tokens, and load-balancing cookies. These cannot be disabled without preventing the platform from working.
Functional Cookies: Allow phivip to remember your preferences such as language settings, game display preferences, and last-visited sections of the site. Disabling these cookies may reduce the personalisation of your experience.
Analytics Cookies: Used to collect aggregated, anonymised information about how players navigate the phivip platform. This data helps phivip identify which pages perform well, which game categories are most popular, and where technical issues may be occurring. phivip uses self-hosted analytics tools — it does not send analytics data to third-party advertising networks.

phivip does not use advertising cookies, retargeting cookies, or third-party cross-site tracking technologies. You can manage or delete cookies via your browser settings at any time. Note that disabling strictly necessary cookies will prevent you from logging in to your phivip account.

08 Data Retention

phivip retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable Philippine law. The key retention periods applicable to phivip data are summarised in the table in Section 3 above.

Upon the expiry of the applicable retention period, personal data is securely deleted from phivip's systems or irreversibly anonymised so that it can no longer be associated with an identifiable individual. Where data is anonymised rather than deleted, the resulting anonymised dataset may be retained indefinitely for statistical and analytical purposes.

Where phivip is involved in a legal dispute or regulatory investigation that requires the preservation of personal data beyond its standard retention period, phivip will retain the relevant data until the matter is fully resolved, after which it will be deleted in accordance with normal retention schedules.

09 Security Measures

phivip employs a layered, defence-in-depth approach to protecting the personal data it holds. Key security measures include:

AES-256 encryption for all personal data stored at rest in phivip's databases
TLS 1.3 protocol for all data transmitted between your browser and the phivip platform
Multi-factor authentication options for player accounts and mandatory MFA for all phivip administrative staff accounts
Role-based access controls ensuring that phivip employees can only access the personal data necessary for their specific job function
Regular penetration testing and third-party security audits of phivip's infrastructure
24/7 automated monitoring of phivip's systems for anomalous access patterns, intrusion attempts, and data exfiltration indicators

In the event of a personal data breach that poses a risk to your rights and freedoms, phivip will notify the Philippine National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected players without undue delay where the breach is likely to result in a high risk to their personal rights.

Your Responsibility: While phivip implements robust technical security measures, the security of your account also depends on you keeping your password confidential and enabling two-factor authentication. phivip will never ask you for your password. If you suspect your account has been compromised, contact phivip support immediately via live chat.

10 Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to the personal data that phivip holds about you. phivip is committed to honouring these rights promptly and without unnecessary barriers.

Right to Access You may request a copy of the personal data phivip holds about you, along with information about how it is being used and with whom it has been shared.

Right to Rectification You may request that phivip correct any inaccurate or incomplete personal data held on your account. Many details can be updated directly in your account settings.

Right to Erasure You may request the deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to phivip's legal retention obligations.

Right to Restriction You may request that phivip restrict processing of your data while a complaint or accuracy dispute is under review, without requiring full deletion.

Right to Data Portability You may request that phivip provide your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.

Right to Object You may object to phivip processing your data on the basis of legitimate interests, including profiling for responsible gaming monitoring purposes, subject to regulatory obligations.

Right to Complain You have the right to lodge a complaint with the Philippine National Privacy Commission if you believe phivip has handled your personal data unlawfully or without due care.

Right to Withdraw Consent Where processing is based on your consent — such as marketing communications — you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact phivip's data privacy support at [email protected] (plain text — not a clickable link) or via live chat. phivip will respond to all verifiable data rights requests within 30 calendar days. In complex cases, this period may be extended by a further 60 days — you will be notified if an extension is required.

Identity Verification for Rights Requests: To protect your privacy, phivip requires you to verify your identity before processing any data rights request. This is to ensure that personal data is not disclosed to or deleted at the request of an unauthorised third party.

11 Minors and Age Restriction

The phivip platform is strictly intended for use by individuals who are 21 years of age or older. phivip does not knowingly collect or process personal data from individuals under the age of 21. Age verification is a mandatory step in the phivip account registration process and is enforced at the KYC stage before real-money play is permitted.

If phivip becomes aware that personal data has been collected from an individual who is under 21 years of age, phivip will immediately suspend the relevant account, freeze any associated balance pending investigation, and take prompt steps to delete the data of the underage individual from its systems in accordance with applicable law.

If you are a parent or guardian and believe that your child has created a phivip account or provided personal data to phivip, please contact our support team immediately at [email protected] (plain text — not a clickable link). phivip will investigate and act on all such reports as a matter of priority.

12 Changes to This Privacy Policy

phivip reserves the right to update or amend this Privacy Policy at any time to reflect changes in its data practices, applicable law, or operational requirements. The "Last Updated" date at the top of this page will be revised whenever a material change is made.

Where a change is material — meaning it significantly affects how your personal data is processed or your rights in relation to it — phivip will notify registered players via the email address or mobile number associated with their account, or via a notification displayed at login, at least 14 days before the change takes effect.

Your continued use of the phivip platform after the effective date of any amendment constitutes your acknowledgement of the updated Privacy Policy. If you do not agree with the revised policy, you should stop using the platform and may request account closure by contacting phivip support.

Stay Informed: phivip recommends bookmarking this page and reviewing it periodically — especially before making significant account activities such as large deposits or providing new KYC documentation.

13 Contact and Data Privacy Inquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or to phivip's handling of your personal data, you can reach the phivip data privacy team through the following channels:

Live Chat: Available 24/7 directly on the phivip platform. Our Filipino-speaking agents can handle data privacy inquiries and route complex requests to the appropriate team.
Email: [email protected] (plain text — not a clickable link; please copy and paste into your email client). For formal data rights requests, please include "Data Privacy Request" in your subject line and provide your registered account email address for verification purposes.

For complaints that cannot be resolved directly with phivip, you may also contact the Philippine National Privacy Commission, which is the supervisory authority responsible for data protection enforcement in the Philippines.

Response Commitment: phivip aims to acknowledge all data privacy inquiries within 24 hours and to provide a substantive response or resolution within 30 days. For urgent matters — such as suspected account compromise or underage user reports — phivip's support team will prioritise your request for immediate attention.

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