Terms & Conditions — phivip Platform Rules

01 Definitions

For the purposes of these Terms & Conditions, the following definitions apply throughout the document. Where the context permits, references to the singular include the plural and vice versa.

02 Acceptance of Terms

By accessing the phivip Platform — whether by browsing, creating an account, making a deposit, or placing a wager — you confirm that you have read, understood, and agree to be legally bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must immediately cease using the phivip Platform.

These Terms constitute a legally binding agreement between you and phivip. Your continued use of the Platform following any amendment to these Terms constitutes your acceptance of the revised Terms. It is your responsibility to check this page periodically for updates.

03 Eligibility and Registration

3.1 Age Requirement

The phivip Platform is strictly available to individuals who are 21 years of age or older at the time of registration and at all subsequent times of use. This restriction aligns with the Philippine Amusement and Gaming Corporation (PAGCOR) framework governing online gambling age requirements in the Philippines.

3.2 Geographic Eligibility

phivip is designed and operated primarily for players located in the Philippines. By registering, you represent and warrant that online gambling is not prohibited by the laws of the jurisdiction from which you are accessing the Platform. Players from jurisdictions where online gambling is illegal are not permitted to register or use phivip.

3.3 Registration Requirements

To create a phivip account, you must provide accurate, current, and complete information including your full legal name, date of birth, residential address, and a valid email address or mobile number. You agree to update your registration information promptly if any details change.

• You must not impersonate any other person or use a false identity during registration.
• You must not register using a temporary or disposable email address.
• You must not register on behalf of a third party.
• Each player is permitted exactly one phivip account. Opening duplicate accounts is prohibited.

3.4 Identity Verification (KYC)

phivip reserves the right to request identity verification documents at any point, including at registration, before processing a withdrawal, or where unusual account activity is detected. Accepted documents include a valid Philippine government-issued ID such as a PhilSys National ID, UMID, SSS ID, driver's licence, or passport. Failure to complete KYC within a reasonable timeframe may result in account suspension and the withholding of withdrawal requests pending verification.

04 Account Management

4.1 Account Security

You are solely responsible for maintaining the confidentiality of your phivip account credentials, including your password and any two-factor authentication codes. phivip will never ask you for your password via live chat, email, or any other communication channel. You must notify phivip support immediately if you suspect unauthorised access to your account.

4.2 Account Accuracy

You must ensure that all information held on your phivip account is accurate and up to date at all times. Providing false, misleading, or outdated information may result in account suspension and the forfeiture of balances pending investigation.

4.3 Dormant Accounts

An account is considered dormant if there has been no login activity for a period of 12 consecutive months. phivip reserves the right to apply a monthly account maintenance fee of ₱50 to dormant accounts, deducted from the available balance until the balance reaches zero or the account is reactivated. You will receive email notification before any dormancy fee is applied.

05 Deposits and Withdrawals

5.1 Accepted Payment Methods

phivip accepts deposits and processes withdrawals via the following payment methods: GCash, PayMaya, BPI bank transfer, BDO bank transfer, and Metrobank bank transfer. All transactions are denominated in Philippine Pesos (PHP). phivip does not accept cryptocurrency deposits or withdrawals at this time.

5.2 Minimum and Maximum Transactions

Minimum deposit and withdrawal amounts, as well as daily and weekly transaction limits, are displayed in your phivip account dashboard and are subject to change. phivip reserves the right to adjust transaction limits at any time in accordance with regulatory requirements or internal risk management policies.

5.3 Withdrawal Processing

Withdrawals from phivip are processed subject to the following conditions:

• KYC identity verification must be completed before the first withdrawal is approved.
• Wagering requirements on any active bonus funds must be satisfied before bonus-derived winnings are eligible for withdrawal.
• Withdrawal requests are reviewed by phivip's compliance team before funds are released.
• GCash withdrawals for verified accounts are targeted to process within 5 to 30 minutes. Bank transfer withdrawals may take 1 to 3 business days depending on the receiving bank.

5.4 Payment Method Matching

For fraud prevention purposes, phivip requires that withdrawal payments be made to the same payment method used for the original deposit where technically possible. phivip reserves the right to request additional verification before approving withdrawals to a different payment method.

06 Bonuses and Promotions

6.1 General Bonus Terms

All bonuses, promotions, free spins, and special offers provided by phivip are subject to the specific terms and conditions published alongside each promotion. In the event of any conflict between general bonus terms and promotion-specific terms, the promotion-specific terms prevail.

6.2 Wagering Requirements

Bonus funds credited to your phivip account are subject to wagering requirements before they can be converted to withdrawable cash. The applicable wagering multiplier is specified in each promotion's terms. Until wagering requirements are met, bonus funds and associated winnings may not be withdrawn.

6.3 Bonus Abuse

phivip reserves the right to void any bonus, cancel associated winnings, and suspend an account where it determines, at its reasonable discretion, that a player has engaged in bonus abuse. Bonus abuse includes but is not limited to: opening multiple accounts to claim the same bonus, exploiting a technical error to receive unintended bonus credits, using automated play or bots to complete wagering requirements, and coordinating with other players to systematically clear bonuses.

6.4 Bonus Expiry

Bonus funds and free spin credits expire within the timeframe specified in the relevant promotion. Expired bonus funds are forfeited and cannot be reinstated. phivip is not responsible for bonus funds that expire due to player inactivity.

07 Gameplay and Wagering

7.1 Game Availability

phivip's game catalogue — including JILI slots, live dealer tables, fishing games, bingo, and sports betting — is subject to change at phivip's discretion. Games may be added, removed, or temporarily unavailable due to maintenance, technical issues, or changes in provider licensing. phivip is not liable for any loss arising from the temporary or permanent unavailability of a game.

7.2 Random Number Generation and Fairness

All slot and table games on phivip use certified Random Number Generator (RNG) technology supplied by licensed game providers including JILI Games. Game outcomes are determined solely by the RNG and are not influenced by previous results, bet size, account balance, or any action by phivip staff.

7.3 Technical Malfunctions

In the event of a game malfunction, network disconnection, or software error that disrupts a gaming session, the affected game round may be voided and the wager returned to your account balance. phivip is not obligated to honour a payout that was generated as a result of a technical error. The decision of phivip's technical team in such matters is final.

7.4 Sports Betting Rules

All sports wagers placed on phivip are subject to the specific sports betting rules applicable to each sport and market type. Settlement of bets is based on official results from the relevant governing body — including the Philippine Basketball Association (PBA), the NBA, UFC, and international football associations. In the event of a disputed result, phivip's decision following review is final and binding.

08 Responsible Gaming

phivip is committed to promoting responsible gaming and providing tools that allow players to maintain control over their gambling activity. The following tools are available directly within your phivip account settings:

• Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit.
• Loss Limits: Cap the amount you can lose within a defined period.
• Session Time Reminders: Receive alerts after a specified period of continuous play.
• Cooling-Off Period: Temporarily restrict access to your account for a defined period.
• Self-Exclusion: Permanently or temporarily exclude yourself from the platform. Permanent self-exclusion cannot be reversed.

If you are concerned about your gambling behaviour, phivip strongly encourages you to use these tools and to seek professional support. More information is available on our Responsible Gaming page.

09 Prohibited Conduct

The following conduct is strictly prohibited on the phivip Platform. Engaging in any prohibited activity may result in immediate account suspension, forfeiture of balances, and reporting to relevant Philippine authorities where applicable:

• Using automated software, bots, scripts, or any artificial intelligence tools to interact with the Platform or its games.
• Colluding with other players or phivip staff to gain an unfair advantage in any game.
• Using the Platform for any money laundering, fraud, or other illegal financial activity.
• Accessing the Platform while knowingly subject to a self-exclusion or account suspension.
• Providing false identity information during registration or KYC verification.
• Exploiting software bugs, glitches, or technical errors to place wagers or generate winnings outside normal game parameters.
• Engaging in chargebacks or payment reversals through a third-party payment provider without first raising the dispute with phivip support.
• Harassing, threatening, or abusing phivip staff or other players via any communication channel.
• Sharing account credentials with or allowing access to your account by any third party.

10 Intellectual Property

All content on the phivip Platform — including but not limited to the phivip logo, brand name, website design, graphics, game interfaces, promotional materials, and text — is the intellectual property of phivip or its licensed content providers (including JILI Games and other game studios). All rights are reserved.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial gaming purposes. You may not reproduce, distribute, modify, publicly display, or create derivative works from any content on the Platform without the prior written consent of phivip.

11 Privacy and Data

phivip collects, processes, and stores personal data in accordance with its Privacy Policy, which forms part of these Terms by reference. By registering on the phivip Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

phivip will not sell your personal data to third parties. Your data may be shared with game providers, payment processors, and regulatory authorities where required by law or necessary for the operation of the Platform. For full details of how phivip handles your data, please review the Privacy Policy.

12 Limitation of Liability

To the maximum extent permitted by applicable Philippine law, phivip's total liability to you for any claim arising from your use of the Platform — whether in contract, tort, or otherwise — is limited to the total amount deposited by you into your phivip account in the 30 days immediately preceding the event giving rise to the claim.

phivip is not liable for:

• Any loss of profits, revenue, data, or goodwill arising from your use of the Platform.
• Any indirect, consequential, or punitive damages of any kind.
• Interruptions to the Platform caused by internet outages, network congestion, or force majeure events.
• Any loss arising from your failure to comply with these Terms, including account security obligations.
• Decisions made by third-party payment providers, including GCash or PayMaya, that affect deposit or withdrawal timelines.

13 Termination and Account Closure

13.1 Closure by Player

You may close your phivip account at any time by contacting our support team via live chat. Upon account closure, any remaining real-money balance will be refunded to your verified payment method, subject to completion of any outstanding KYC requirements. Bonus funds are forfeited upon voluntary account closure.

13.2 Suspension or Closure by phivip

phivip reserves the right to suspend, restrict, or permanently close any account at its discretion, including but not limited to cases where:

• A player has violated any provision of these Terms.
• phivip reasonably suspects fraudulent, abusive, or illegal activity.
• A player is found to be under 21 years of age.
• A player is subject to a self-exclusion order.
• phivip is required to do so by a regulatory authority or court order.

Where an account is closed by phivip due to a breach of these Terms, phivip reserves the right to withhold any balance pending investigation. Funds will be returned where no breach is substantiated following investigation.

14 Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Philippines. Any dispute arising out of or in connection with these Terms — including any question regarding their existence, validity, or termination — shall first be referred to phivip's customer support team for informal resolution.

If a dispute cannot be resolved informally within 30 days, it shall be submitted to the exclusive jurisdiction of the competent courts of the Philippines. By using the phivip Platform, you irrevocably submit to the personal jurisdiction of such courts for the purpose of resolving any dispute.

15 Amendments to These Terms

phivip reserves the right to update, modify, or replace any part of these Terms at any time. Changes take effect from the date they are published on this page. Where a change is material — for example, a change that affects your rights or obligations as a player — phivip will notify registered players via the email address or mobile number associated with their account, or via a platform notification at login.

Your continued use of the phivip Platform after any amendment constitutes your acceptance of the revised Terms. If you do not agree to amended Terms, you must close your account prior to the effective date of the change.

16 Contact and Support

If you have any questions about these Terms & Conditions, wish to raise a dispute, or need assistance with your phivip account, you can reach our support team through the following channels:

• Live Chat: Available 24/7 directly from the phivip Platform. Our Filipino-speaking agents are on hand around the clock.
• Email: [email protected] (plain text — not a clickable link; please copy and paste into your email client).

phivip aims to respond to all written support inquiries within 24 hours. Complex disputes involving account balances or KYC verification may require additional time to investigate thoroughly.